Most frequently asked questions about HackShield

What is HackShield?

HackShield is a game tat makes children between 8 to 12 years old resilient against cyber crime. With this game, children are trained to become Cyber Agents that can protect themselves and their surroundings against online danger. 

By playing levels you'll learn a lot about very important cyber security subjects, and via quests you can also challenge your father, mother, grandfather or grandfather! Recently you can even build your own levels in the Level Maker. The levels you build can be shared with friends - so don't make it too easy for them...

HackShield works together with many municipalities in the Netherlands. That's becuase municipalities and the police are looking for Cyber Agents that could make sure that they and their surroundings use the internet safely. The municipalities and the police are so happy with the help of the Cyber Agents, that the best Cyber Agent can even have a chance to officially be honered. Are you playing for your municipality yet?

How can I play Hackshield?

You can play HackShield on a laptop or PC via And you can play on a tablet or smartphone by downloading the app in the App Store or Google Play.

Is HackShield free?

Yes, HackShield is free and will always be free. There are no in-app purchases either. HackShield is not for profit, and does not engage in child marketing.

Do I need an account to play HackShield?

You can play the first level without an account. To contnue playing after that you'll need to create an account.

Would you like to get a chance to win prices or become the Cyber Agent for your municipality? Then you'll have to leave an e-mailaddress of someone that's 18 years or older. we use this e-mail address to contact your parents for example, when you have won. For more information, you can read about it in the Privacy Policy and the Terms and Conditions.

Can I win something?

Yes, there are several different awesome HackShield products that you can win (such as books and T-shirts). For example, during competitions from partners, via your municipality or with HackShield events. To have a chance on winning, you must create an account and it is important that you add an e-mail address of someone who's 18 years or older. Note that this e-mail address should be verified as well. Check our website regularly to see if you can win something.

How do I become a Cyber Agent?

Awesome that you want to become a Cyber Agent! Quickly get started with the Basis Trainin so you'll learn all about hacking, safely browsing the internet and only danger. If you're done with the Basic Training, you're a Cyber Agent. Then it's your job to protect your surroundings against online danger, for example via the Quests.

I'm a Cyber Agent, now what?

Great that you've become a Cyber Agent! You can now protect yourself and others against cyber crime. In the quests you can find different challenges in which you can teach your parents and grandparents for example about online security. You can also give a speech in your class, for example.

DO you have other ideas about what you can do as a Cyber Agent? Let us know here!

How do I become a Cyber Agent for my municipality?

To become a Cyber Agent for your municipality, you'll have to create a HackShield ID. You can indicate if you want to become a Cyber Agent for your municipality. This is very easy by simply mentioning your municipality while register an email of a parent/guardian.

At of this moment not every single municipality in the Netherlands is looking for Cyber Agents. If a new municipality is looking for Cyber Agents we will let you know on our News page.

I collected all the Shields, but another Cyber Agent has more points. How is that possible?

Did you get all Shields! Well done, Cyber ​​Agent! Now you naturally want to be at the top of the Honors List. But…. Someone else is already in first place. How is that possible?

If a Cyber ​​Agent has more points than you, it could be for two reasons:

1. The Cyber ​​Agent has played more levels via the Level Maker or the levels of this Cyber ​​Agent have been played more than once. Every time you play a level of another Cyber ​​Agent or if your level is played by another Cyber ​​Agent you earn points. The more levels you play and the more times your level is played, the more points you score. So get started quickly with the Level Maker and score those points!

2. The Cyber ​​Agent has scored Shields with special Challenges or during events. From time to time you can participate in a special HackShield Challenge. You can score extra Shields and points with this. Even if you go to a HackShield Event you can earn an extra Shield and points here. But be aware, these Challenges and Events often only last a few days or weeks. So keep an eye on your HackShield Inbox to make sure you don't miss a Challenge or Event!

Why do I have to play Hackshield again from the start?

Have you played HackShield before but can't pick up where you left off? Then you may have an old account. At HackShield we are always working to update the game and make it even better and cooler. It is therefore possible that you can no longer play with an old account. Create a new account and play through all the renewed levels and quests. That should be a breeze for you as a Cyber Agent, right?

My question is not here!

Do you have another question or do you run into a problem while playing HackShield? Then you can send us a message at You will receive an answer to your question within three days.